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Backorders and Pre-orders
Our system is not set up to accept backorders for all out of stock items. Sometimes, however, we open pre-orders or backorders for certain items. The pre-order or backorder status of these items will be indicated in the item’s title and description. A list of all current pre-order and backorder items is always on our frontpage (except when none exist).
Note: pre-orders and backorders are available to North American customers only.
It is recommended that you pay by credit card for any pre-order or backorder items. You card will not be charged until your items arrive. You will receive an email order update when your order begins re-processing, but we will not attempt to re-obtain your permission to charge your credit card unless special circumstances (such as a price change or significant passing of time) exist. This permission is granted to us when you complete your pre-order or backorder.
If you prefer to pre-order or backorder using Paypal, you must pay in advance as you complete the order through our system.
Feel free to add any "
in stock" items to your pre-order or backorder. In stock items will be shipped immediately, and we will ship your pre-ordered or backordered item(s) to you when they arrive free of charge.
Under most circumstances, we will allow you to cancel your pre-order or backorder. Orders paid in advance with Paypal will be refunded through Paypal, and there will be no fee assessed.
Special Orders
If you would like to special order an item that is not regularly stocked, please contact us. First, we will confirm the availability of the item from our supplier.
- If the item is available and you would like to pay by credit card, you must supply us your credit card information so we can perform an authorization (we send a request to verify and reserve the total; the charge will not be posted to your card until we receive the item).
- If the item is available and you would like to pay by PayPal, you must send us payment in full once availability is confirmed.
International Policies
We have two important international payment policies:
- For international credit card payments, the billing address must match the shipping address.
- For international PayPal payments, the shipping address must be "confirmed" by PayPal.
We reserve the right to cancel any orders that we or our payment processing service suspect to be fraudulent.
Click here for information about our shipping options and return policy.